Terms and conditions of purchase
1. General
These general terms and conditions ("Terms") apply between pusselparet.se, under Paripar AB, corporate registration number 559390-1266, and you as a customer who places an order for a product from Pusselparet.
2. Agreement and order
To complete a purchase, you must accept the Terms. You, as the buyer, must be over 18 years old and not under guardianship. If you are under 18 years old, your guardian's consent is required to place an order with us.
Once you have completed your purchase, we will send an order confirmation to you via email. The agreement between you and Pusselparet for the purchase is formed when the order confirmation is sent. We recommend that you save the order confirmation for any future contact with customer service.
We reserve the right to refuse an order, for example, if you have provided incorrect information, you do not meet the conditions in point 2.1, or the order cannot be fulfilled due to an item being sold out.
3. Prices and payment
When ordering, the prices stated at the time of the order apply, unless otherwise expressly agreed or if circumstances do not clearly indicate otherwise. All prices are stated in Swedish kronor (SEK) and include current VAT. Prices do not include any payment and shipping fees, which are stated separately. The total price for the order is displayed before you complete the order and in the order confirmation.
Pusselparet strives to ensure that the website contains correct information to the greatest extent possible. However, we reserve the right that the website may contain typographical errors and incorrect prices; we are not bound by prices that you knew or should have known were incorrect. If an incorrect price has been stated for an ordered product, we will notify you and await your approval of the corrected price before the order is considered approved.
4. Delivery
Shipping costs will be added to your order.
Costs for delivery within Sweden are shown on the website. If you want delivery outside Sweden, you can contact us for information on the applicable shipping cost for your delivery.
Delivery time may vary depending on the option you choose. The expected delivery time will be shown to you during the ordering process and in the order confirmation.
Unless otherwise specifically agreed, delivery will take place within 3-8 working days at the latest from the time you have completed your purchase. Please note that stated delivery times are approximate and deviations may occur. If your order is delayed, you will receive a notification. The delivery time is calculated from the next working day and always applies to working days. The supplier is responsible for delays.
If a package is to be collected at a collection point, collection must take place within the timeframe specified in the notification. Pusselparet is not responsible for any direct or indirect additional costs or expenses incurred due to the customer, for example, as a consequence of the package not being collected by the customer on time. Pusselparet has the right to charge the customer a fee of 190 Swedish kronor if the package is not collected on time.
5. Right of withdrawal
When purchasing a puzzle or poster, you have the right to cancel your order within 14 days, with the exception of what is stated below. If you wish to exercise your right of withdrawal, you must notify Pusselparet within 14 days from the date you received your product. For a return, you must state your name, address, order number, and the name of the product. The buyer bears the cost of return shipping.
Puzzles are delivered packaged in protective plastic. The plastic must not be opened or broken if you wish to exercise your right of withdrawal.
Posters are delivered packaged in protective tissue paper and a seal. This must not be opened or broken if you wish to exercise your right of withdrawal.
If you cancel your purchase, we will refund what you have paid for the product, excluding delivery costs.
The refund will be made without undue delay and in any case no later than 14 days from the day Pusselparet received your return.
6. Complaints
If there is visible damage that occurred before delivery was received, the product can be complained about. If the product is found to be damaged, the consumer will be refunded the shipping cost and will receive a new identical product, with Pusselparet covering the shipping cost. Contact kontakt@pusselparet.se if damage has occurred.
7. Applicable law and disputes
If you have questions regarding complaints, your right of withdrawal, or other questions concerning your order, you are welcome to contact Pusselparet via email: kontakt@pusselparet.se
As a consumer, you can also contact the National Board for Consumer Disputes (ARN) via arn.se or by mail to Box 174, 101 23 Stockholm. In the event of a dispute, Pusselparet follows ARN's recommendations. As a consumer, you also have the opportunity to complain via the EU's web-based platform for dispute resolution, which you can access via https://ec.europa.eu/consumers/odr.
These Terms shall be interpreted and applied in accordance with Swedish law.